Refund policy

Our physical products are made to order, so we do not accept returns or exchanges for sizing, color selection, ordering errors, or change of mind. If a physical item arrives damaged, defective, or incorrect, please report the issue within 30 days of delivery using the “Report a problem” link in the email from customer@trackorder.site. Lost packages must be reported through the same link within 30 days of the estimated delivery date. Include your order number and clear photos of the issue when applicable. Approved claims may receive a replacement or refund. Digital products are delivered electronically and are nonrefundable once access has been provided. For download, access, or file issues with digital products, please contact Connected Legacy directly at hello@connectedlegacy.co.