❓ FAQ
Q: When will my order ship?
A: All physical products are made to order through our print-on-demand partners. Please allow 3–7 business days for production before shipping. Shipping timelines vary by location and are not guaranteed.
Q: Do you accept returns or exchanges?
A: Because our products are made to order, we do not accept returns or exchanges for sizing, color selection, or change of mind. If your item arrives damaged, defective, incorrect, or is lost in transit and it is within 30 days of delivery, please find the email sent to you from: customer@trackorder.site then click on "report a problem" and fill out the form.
Q: What if my item arrives damaged or incorrect?
A: Please contact hello@connectedlegacy.co within 30 days of delivery with your order number and clear photos of the issue. If approved, we will provide a replacement or refund at our discretion.
Q: Are digital products refundable?
A:No. All digital products are delivered electronically and are non-refundable once access has been provided.
Q: Do you offer international shipping?
A:Shipping availability depends on the product and fulfillment partner. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Q: Why do some links take me to other websites?
A:We participate in affiliate programs and may earn commissions on qualifying purchases. When you click certain links, you may be redirected to a third-party website to complete your purchase.
Q: Are you a travel agency?
A:No. Connected Legacy provides curated recommendations and inspiration but does not book or manage travel services.
Q: How can I contact you?
A: For questions, collaborations, or order support, email us at hello@connectedlegacy.co